Cancellation & Refund Policy

1. Subscription Cancellation

Users may cancel their recurring InboxIQ subscription at any time through the Billing & Subscription section in their account dashboard. Cancellation turns off automatic renewal; no further monthly charge will be attempted after the current paid billing period.

2. Effect of Cancellation

Cancelling a subscription stops all subsequent automatic renewals. You will continue to retain full access to all features and scheduled daily email intelligence briefings through the remainder of your currently active, paid billing cycle.

3. Refund Terms

Because InboxIQ provides immediate access to digital SaaS infrastructure, scheduled report processing, and AI synthesis upon activation, subscription payments are generally non-refundable once a billing period has commenced. No automatic prorated refunds are provided for unused days within an active billing period.

4. Exceptions & Billing Disputes

Refund requests may be evaluated on a case-by-case basis under specific circumstances or where mandated by applicable law, such as:

• Duplicate or inadvertent multiple charges for the same billing period caused by payment gateway processing errors.
• Documented technical errors during payment processing where service access was not provisioned.